SHIPPING
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How much does shipping cost? All orders over $100 are eligible for Free Standard Shipping to Canada. All orders over $150 are eligible for Free Standard Shipping to United States. All orders over $300 are eligible for Free Standard Shipping to Rest of World. Our store currency is in United States dollars. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. If you used a promotional code that includes free shipping, it will apply to standard shipping only. How fast do you ship my items? Orders are processed within five (5) business days. During busy seasons (Lunar New Year, Holiday Season) or product releases, it may take up to a business week for orders to be shipped out. You will receive a shipment notification email with tracking (if applicable) once your order has shipped. How long does it take for orders to arrive? Shipping times vary on shipping service selected and country of delivery. Neo Dynasty, Neo Phoenix, Neo Accessories, Weapons & Collectibles, or Limited Edition / Rare items are shipped separately from your order by an importer via standard shipping method.
What if I pre-ordered an item? If your order contains a pre-order item, the entire order will be shipped after the pre-order item arrives. We will not split your shipments up. Will there be import / customs charges? We under declare the value of our items to save customers money, but ultimately we cannot control and are not responsible for any charges, duties, or customs taxes. Why was my order split up / why did I get multiple shipping notifications for my order? Your items may be packaged and / or shipped from different warehouses located in different locations depending on product ordered and / or your address of delivery. If that happens, you may get multiple shipping notification messages. I didn't receive my order? Please contact us if you did not receive your order.
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