- SHIPPING POLICY -

  • Orders are fulfilled within two (2) business days. During busy seasons or product releases, it may take up to a week for orders to be shipped out.
  • All orders over $100 are eligible for Free Domestic Shipping (Canada).
  • Shipping times vary on service selected and country of delivery.
    • Canada Post will take 1-4 business weeks.
    • DHL will take either 1 day or 3-5 business days.
  • Neo Dynasty items are shipped separately from your order by an importer via standard shipping method.
    • Processing time can take 3-7 days.
    • Shipping time can take 15-30 days for delivery.
We under declare the value of our items to save customers money, but we are not responsible for any charges, duties, and customs taxes.

- RETURN / EXCHANGE POLICY -

Please make sure you check our product specifications, photos, care instructions, and size charts before purchasing a DYNASTY product.
  • We allow refunds if the product is completely defective (excluding shipping).
  • We allow exchanges for unworn, unwashed products with original tags and packaging intact, where available, within 7 days after purchase (buyer pays shipping both ways).
  • Refunds / exchanges are not applicable if product has been used.
  • Limited Edition or products bought on sale are final.

Please ship your return / exchange using a regular courier and mark the shipment as a gift. We are not responsible for brokerage fees. If such a fee occurs it will be deducted from your refund or exchange.
Contact Us and we will get back to you as soon as we can with further instructions.

- PRICING POLICY -

Prices are in United States Dollars (USD). We reserve the right to change prices at any time. Purchase prices are final at the date of purchase.

- SIZE CHARTS -

 

Clothing Size Chart
Hanfu Kimono Size Chart
Gloves Size Chart
Pet Dog Cat Size Chart