Free Shipping (CAN)
All Orders Over $100
Free Shipping (CAN) All Orders Over $100

How fast do you ship my items?

Orders are processed within 2-5 business days. During busy seasons or product releases, it may take up to a week for orders to be shipped out. You will receive a shipment notification email with tracking (if applicable) once your order has shipped.

How long does it take for orders to arrive?

Shipping times vary on shipping service selected and country of delivery.

  • Regular will take 1-4 business weeks (no tracking).
  • Tracked will take 3-5 business days (tracking included).
Neo Dynasty, Neo Phoenix, Neo Accessories, Weapons & Collectibles, or Limited Edition / Rare items are shipped separately from your order by an importer via standard shipping method.
  • Processing time can take 3-10 business days.
  • Shipping time can take 15-30 days for delivery, regardless of shipping method chosen (tracking included).

    What if I pre-ordered an item?

    If your order contains a pre-order item, the entire order will be shipped after the pre-order item arrives. We will not split your shipments up.

    How much does shipping cost?

    All orders over $100 are eligible for Free Domestic Shipping (Canada). Our store currency is in United States dollars.

    Otherwise, it depends on your location / country and the size / weight of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.

    Will there be import / customs charges? 

    We under declare the value of our items to save customers money, but ultimately we cannot control and are not responsible for any charges, duties, or customs taxes.